A robot is an intelligent agent designed to understand user questions and provide meaningful answers.

Robots act as an interface between the user and the Natural Language Processing (NLP) engine, using trained models to classify queries and extract key information. The platform provides a default robot is named A.I.D.A. (Artificial Intelligence Document Assistant) but you may create your ones dedicated to specific areas.

How Robots Work

Each robot leverages the Artificial Intelligence to discover the meaning of the question.

When a user asks a question, the robot:

• Classifies the sentence using the classifier.
• Extracts tokens using the tokens detector.
• Executes a matching automation script (called an “answer”) associated with the identified categoy.